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Privacy Policy for FashionLuvy

Welcome to Home Service On Call! We connect customers seeking various home services with skilled service professionals. This Privacy Policy details how we collect, store, use, process, and disclose your personal data when you interact with our website, mobile application (collectively, the “Platform”), or utilize any of our services (“Services”). At Home Service On Call, your privacy is paramount, and we are committed to safeguarding your personal information. To provide you with seamless access to our Services and connect you with qualified professionals, we must gather and process certain data about you. This policy outlines our practices in handling your personal data. Please read this policy carefully. By accessing or using our Services, you confirm that you have read, understood, and agreed to be bound by this Privacy Policy and consent to the data processing activities described herein. This policy should be read in conjunction with our Terms of Service, available on our Platform.

1. Understanding This Policy

Who This Policy Applies To This policy applies to all individuals who access, use, or subscribe to our Services. References to "you" throughout this document refer to the end-user of our Platform. Your use of the Platform signifies your consent to our collection, storage, use, and disclosure of your personal data as outlined in this policy. Regular Review and Updates We continuously review and update our Privacy Policy to reflect changes in our practices and legal requirements. We encourage you to review this policy periodically. Maintaining accurate and current personal data is important, so please inform us if your details change during your relationship with us. Third-Party Links and Services Our Platform may contain links to external websites, plugins, or applications operated by third parties (“Third-Party Services”). Activating these links or connections may allow third parties to collect or share your data. We do not control or endorse these Third-Party Services and are not responsible for their privacy practices. We advise you to review the privacy policies of any third-party service providers when you leave our Platform.

2. Information We Collect About You

We collect various categories of personal data to provide and improve our Services:

Contact Information: This includes your postal address, location details, email addresses, and mobile phone numbers.
Identity and Profile Details: Such as your name, username, profile pictures, and gender.
Marketing and Communication Preferences: Your preferences for receiving marketing from us and our partners, your communication choices, and information you post in service requests, feedback, comments, or discussions on our Platform. We also record your interactions, including chats and calls, with service professionals through the Platform.
Technical Information: Your Internet Protocol (IP) address, browser type and version, operating system, device identifiers, unique device tokens, access times, page views, details of your internet service provider, and other technological data from devices you use to access our Platform.
Transaction Data: Information related to the Services you have booked or utilized, limited payment card details (provided by payment processors for transaction tracking), and Unified Payments Interface (UPI) IDs for payment processing.
Usage Data: Information about how you use our Services, your activity on the Platform, booking history, user taps, clicks, interests, time spent, and details of your journey within our mobile application.

We also collect, use, and share aggregated data, such as statistical or demographic information, for various purposes. While aggregated data can be derived from your personal data, it does not directly or indirectly reveal your identity. However, if we combine aggregated data with your personal data in a way that can identify you, we will treat the combined data as personal data subject to this policy.

3. How We Collect Your Personal Data

We employ several methods to collect personal data from and about you:

Direct Interactions: You provide us with data when you:
- Register an account or create a profile.
- Utilize our Services or engage in related activities.
- Participate in promotions, surveys, or polls.
- Request marketing communications.
- Report issues, provide feedback, or contact us.
Automated Technologies: As you navigate our Platform or use our Services, we automatically collect Technical Data about your equipment and Browse patterns. This is done using cookies, web beacons, pixel tags, server logs, and similar technologies. We may also receive Technical Data if you visit other websites or apps that utilize our cookies.
Third Parties or Publicly Available Sources: We receive personal data from various third parties, including:
- Technical data from analytics providers (e.g., Google Analytics, Facebook) and advertising networks.
- Identity, profile, and contact information from service professionals, publicly available sources, and our affiliated entities.

4. How We Use Your Personal Data

We use your personal data only when legally permissible, primarily to provide you with Services, facilitate professional services, or comply with legal obligations. Specific uses include:

Account Management: To verify your identity, register you as a user, and manage your account on our Platform.
Service Delivery: To provide you with the Services and enable the provision of professional services by our partners.
Personalization and Improvement: To monitor trends, personalize your experience, and enhance the functionality of our Services based on your feedback and usage.
Customer Support: To improve customer service and effectively respond to your service requests and support needs.
Financial Processing: To track transactions and process payments for services.
Communication: To manage our relationship with you by sending periodic notifications, updates regarding Services you’ve availed, and occasional company news.
Professional Service Facilitation: To assist in the provision of professional services, including sending you relevant information and updates.
Marketing and Advertising: To market and advertise our Services to you.
Legal Compliance: To meet our legal obligations.
Business Operations: To administer and protect our business and Services, including troubleshooting, data analysis, system testing, and internal operations.
Business Development: To improve our business and service delivery models.
Contractual Fulfillment: To perform our obligations arising from agreements we enter into with you.
Enforcement: To enforce our Terms of Service.
Legal Defense: To respond to court orders, establish or exercise our legal rights, or defend against legal claims.

By using our Services and creating an account, you authorize us, our service professionals, associate partners, and affiliates to contact you via email, phone, or other means to provide Services and keep you informed of features and related purposes.

You acknowledge that any information pertaining to you, whether directly provided or otherwise (e.g., personal correspondence, instructions), may be collected, compiled, and shared by us to render Services. This may involve sharing with service professionals, vendors, social media companies, third-party service providers, storage providers, data analytics providers, consultants, lawyers, and auditors. We may also share this information with other entities within the Home Service On Call group for the aforementioned purposes.

We may also disclose data without your consent when legally mandated by a court, government agency, or authority, in good faith that such disclosure is reasonably necessary to enforce this policy or our Terms, or to comply with applicable laws.

5. Our Use of Cookies

Cookies are small files transferred to your device's hard drive via your web browser (if you allow) that enable websites to recognize your browser and remember certain information.

We use cookies to differentiate you from other users, save your preferences for future visits, track advertisements, and compile aggregate data about site traffic and user interaction, providing a seamless user experience. We may engage third-party service providers to help us better understand our site visitors, but these providers are prohibited from using the information collected on our behalf for any other purpose.

You might also encounter cookies or similar technologies placed by third parties on certain pages of our Platform. We do not control the use of such third-party cookies. If you send us personal correspondence, such as emails, or if other users or third parties send us correspondence about your activities on the Platform, we may collect such information in a file specific to you.

6. Sharing Your Personal Data

We may share your personal data with the following third parties for the purposes outlined in Section 4:

Service Professionals: To enable them to provide you with the requested professional services.
Internal Third Parties: Other companies within the Home Service On Call group of companies.
External Third Parties, such as:
- Trusted associate partners and service providers who perform services for us or on our behalf (e.g., hosting, marketing, payment processing, content transmission).
- Analytics service providers and advertising networks that conduct web analytics to improve our Platform. These providers may use cookies and other technologies for their services.
- Other registered users on our Platform, when requested by you or with your explicit consent.
- Regulators and other public bodies, as required by law or regulation.

We mandate all third parties to respect the security of your personal data and treat it in accordance with legal requirements. We do not permit our third-party service providers to use your personal data for their own purposes; they are only authorized to process your personal data for specified purposes and according to our instructions.

7. Your Rights Regarding Your Personal Data

Accessing and Updating Your Data

You guarantee that all personal data you provide to us is accurate, up-to-date, and true. We endeavor to provide you with the ability to access and correct inaccurate or incomplete data, subject to legal requirements. You may request a copy of your personal data by sending an email to our dedicated privacy contact (e.g., privacy@homeserviceoncall.com). Please allow up to 7 working days for us to respond to such requests.

Opting Out of Marketing Communications

When we send you marketing and promotional content via email, we strive to provide a clear option to opt out of such communications using instructions within the emails. Please understand that it may take up to 10 business days to implement your opt-out request. Note that we may still send you essential emails regarding your user account or Services you have requested or received.

8. Account and Data Deletion

Notwithstanding our Terms of Service, you may request the deletion of your account and associated personal data stored with Home Service On Call by emailing our privacy team (e.g., privacy@homeserviceoncall.com). We may take up to 7 working days to process your request. Once your account is deleted, you will lose access to all Services. For clarity, all data pertaining to transactions you performed on the Platform will be retained in accordance with applicable law.

9. International Data Transfers

We adhere to applicable laws concerning the storage and transfer of personal data. As part of your use of our Services, the information and personal data you provide may be transferred to and stored in countries outside of your own. This can occur if our servers, vendors, partners, or service providers are located in different countries.

By submitting your information and personal data, you consent to its transfer, storage, and processing as described above.

10. Data Security Measures

We implement robust security measures and privacy-protective features on our Platform, including encryption, password protection, call masking, and physical security measures, to protect your personal data from unauthorized access and disclosure. We follow standards prescribed by applicable law.

If you have chosen a password for accessing certain parts of our Services, you are responsible for keeping this password confidential. We are not liable for any unauthorized use of your information, or for any lost, stolen, or compromised passwords, or for any account activity resulting from such unauthorized disclosure of your password. In the event your password is compromised, you should notify us promptly to enable a password change.

11. Data Retention Period

Your personal data will be stored and retained by us for as long as necessary to fulfill the stated purpose(s) and for a reasonable period after your account termination or cessation of access to our Services, to comply with our legal rights and obligations.

In certain situations, we may aggregate your personal data (rendering it unidentifiable) for research or statistical purposes. In such cases, we may use this information indefinitely without further notice to you.

12. Business Transitions

You acknowledge that in the event of a business transition, such as a merger, acquisition by another organization, or sale of all or a portion of our assets, your personal data may be among the assets transferred.

13. User-Generated Content

We invite you to post content on our Platform, including comments, feedback, pictures, or any other information you wish to share. Please be aware that such content will be accessible to all visitors to our Platform and may become public. We cannot prevent such information from being used in ways contrary to this policy, applicable laws, or your personal privacy, and we disclaim all liability (express or implied) in this regard. Furthermore, you agree to comply with all applicable laws concerning the content you upload or share on our Platform. You understand that you will be solely responsible for any information published by you on our Platform that violates applicable laws.

14. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will upload the revised policy on the Platform or notify you through other means, such as email. To the extent permitted by applicable law, your continued use of our Platform after such notice constitutes your consent to the updates made to this policy.

We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices.