FashionLuvy Return & Refund Policy

Return & Refund Policy

1. Eligibility for Returns

Customers may request a return within 7 days of delivery if:

• The item is damaged, defective, or not as described
• The wrong item, size, or color was shipped
• The product is unused, in original packaging, with all tags intact

Note: Items marked “Final Sale” or “Non-returnable” are excluded unless damaged in transit.

2. Non-Returnable Items

To maintain hygiene and vendor integrity, the following items are not eligible for return:

• Innerwear, swimwear, and beauty products
• Customized or personalized items
• Clearance or flash sale items
• Products under ₹250 (unless defective)

3. Return Process

• Submit a return request via your FashionLuvy account within 7 days
• Upload clear photos of the issue (if applicable)
• Our team will review and coordinate with the vendor
• Once approved, a pickup will be scheduled or a return address provided

4. Refunds

Refunds are processed within 7–10 business days after the returned item is received and inspected.

5. Vendor-Specific Returns

Some vendors may have custom return policies. These will be clearly mentioned on the product page. FashionLuvy ensures all vendors meet minimum quality and service standards.

6. Dispute Resolution

If a return is denied or delayed, customers may escalate the issue via our Support Portal. FashionLuvy will mediate between customer and vendor under our Buyer Protection Guarantee.

7. Contact Us

For return assistance, email customercare@fashionluvy.com or call our helpline at +91-7778882409 (Mon–Sat, 10 AM–6 PM IST).